Privacy policy
1. Purpose of this Privacy Policy
We are committed to protecting your privacy on the Internet. We know that you do not want your personal information to be distributed indiscriminately. This policy sets out when and how we use the personal information provided by you or third parties.
We can only provide good services, offer consultations and carry out transactions with you if you provide us with your personal and business data. Therefore, we ask for your consent to use this data when you access our websites, as described in this document.
For the aforementioned business purposes, we collect data such as: company name and address, type of company, preferred language, personal name, address, date of birth, email, telephone numbers, CNPJ or equivalent tax number, banking information and other similar data. We also use this information to ensure that we do not conduct business with minors or end consumers, and to meet legal compliance requirements.
We will use your information for the purposes described in this Policy. Your data will be used by Elebbre SA to provide information, products and services offered through the websites, as well as for sales communications, emails, contracts, billing, identity verification and transactions.
This policy does not apply to third-party websites linked to ours.
2. The information we collect
We only collect and process your personal data when we have a legal basis for doing so: consent or legitimate interest.
- Consent: We ask for your consent before collecting information through our websites.
- Legitimate interest: We may process your information for our or third parties' legitimate interests, such as fulfilling orders, protecting against fraud, complying with laws, or responding to requests.
You can withdraw your consent or object at any time by contacting us at privacy@elebbre.com.
Sources of data collection:
- When registering or interacting with our website
- When contacting us by phone, email or form
- When showing interest in our products or services
- When using our website technically (via cookies, for example)
- In case of a sale of the company
Cookies: Files stored on your device that improve the experience on the website. You can block them in the browser, but this may limit the functioning of the website. More information at www.allaboutcookies.org.
Third parties: Partners such as Google™ and Facebook may collect data for personalized advertising. You can opt out of this at aboutads.info/choices or youronlinechoices.eu.
Classifieds sites: We may receive your data from online advertising portals when you fill out forms relating to our products.
You have the right to request information or a financial dossier about you upon written request, with proof of identity.
3. How we use your information
We use your information to:
- Communicate and interact with you
- Send you marketing, promotions and newsletters
- Personalize content and products
- Offer personalized advertising (including remarketing)
- Process transactions and requests
- Measure your engagement with our website
- Understand user behavior and improve our website
- Comply with legal obligations
- Prevent fraud
- Verify your identity
- Publish testimonials with your consent
If you close your account, your data will be deleted after 2 years. Some data may be kept for legal obligations, security and fraud prevention.
Remarketing: Google, Facebook and others may display ads based on your browsing. You can disable personalized ads, but you will continue to receive generic ads.
Automatic profiling: We apply automatic scores to measure your engagement and use programs that send emails based on your behavior on the website.
You can opt out of receiving communications by clicking the unsubscribe link or writing to privacy@elebbre.com.
4. Sharing and protecting your data
We do not sell your personal data. We protect your information with encryption, secure storage and appropriate operational measures.
We may share your data with:
- IT and hosting providers
- Customs authorities and logistics partners
- Companies in the same group
- In the event of a sale of the company
- Partners such as accountants
- Platforms such as Google, Facebook and Trusted Stores
- When required by law or to prevent fraud
We may also share aggregated statistics without personal data.
International transfer: Your data may be stored outside of Brazil (such as in the USA), but we have taken measures to ensure adequate protection.
5. Data security
We adopt technical and organizational measures, such as encryption, secure servers and use of passwords. Your documents are stored in an encrypted location and can be deleted upon request.
Sending over the Internet is never 100% secure, but we do our best to protect your data. We recommend closing your browser after use, especially on public computers.
6. Privacy of minors
Our websites are intended only for people over the age of 18 who are working professionally. We do not knowingly collect data from minors. Parents and guardians should monitor their children's online activity.
7. Customer Rights
You have the right to:
- Access and correct your data
- Withdraw consent at any time
- Request copies of your data in a structured format
- Prevent the transfer of data to third parties
- Request the blocking or deletion of data (“right to be forgotten”)
- Close your account and stop using the services
In accordance with the LGPD, you can object to the use of your data and file complaints with the regulatory authority.
8. Changes to the Privacy Policy
We may update this policy to reflect changes to our practices. If we make any changes, we will notify you by email. We encourage you to review the Privacy Policy periodically.
9. Contact Information
If you have any questions or suggestions, please contact us:
- 📧 privacy@elebbre.com
- 📍 Elebbre SA, Avenida Engenheiro Luís Carlos Berrini, 1681 - Cj 142 - Cidade Monções, São Paulo - SP, 04571-011
- 📞 +55 11 2925-7668